RETURNS & EXCHANGES

RETURN POLICY

We want to make it as easy as possible for you to try the fit and feel the quality of our products.

All Returned items must be unworn, unwashed merchandise with the tags attached.  Items that do not meet these criteria or are non-returnable, will be denied. Returns must be made within 30 days of receipt. All custom leather order sales are final.

We will pay for shipping on all returns in the United States.

If something doesn’t work out for some particular reason just send an email to info@thecast.com and we will email you PDF return label. You can just tape it to your original box and drop it by your local post office. Please just include a note saying why you are returning the item. As soon as it arrives back we will process the refund or exchange it for you. All returns will be accepted at the discretion of The Cast.

Please feel free to contact us with any questions or concerns.

We are reachable at (212) 228-2020 between 12PM and 7PM EST.

Please call us at 1-212-228-2020 or email info@thecast.com before returning merchandise.

THE CAST is not responsible for return merchandise lost or damaged in transit. We suggest that you insure all shipments and package the piece properly with padding.

RETURN PROCESSING

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable. 

NON-RETURNABLE ITEMS

SHIPPING

The majority of our products are in stock, however, some products may be made to-order.  (i.e. archive t-shirts & custom leather jackets). Delivery of your order will depend on your chosen shipping method.

Please contact us with your special shipping needs or time sensitive requests: info@thecast.com

We ship via United States Postal Service. THE CAST is not responsible for the loss or damage of uninsured items. Other shipping methods are available by request. 

PAYMENT TYPES:
VISA, MASTERCARD, AMEX, DISCOVER, PAYPAL

SALES TAX
Sales tax is only applied to purchases made within the State of New York. Tax charges will appear automatically during checkout.

 
ORDER STATUS
Please feel free to call us at 1-212-228-2020 or email info@thecast.com to inquire about the status of your order. We will return your call within 1-2 business days.